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 FREQUENTLY ASKED QUESTIONS

Purchasing & Sending

  • Are there any fees associated with The Cheesecake Factory Gift Cards?

    • No. There are no fees associated with Gift Cards. You will only be charged the face value of the Gift Card and shipping. eGift Cards are sent via email and incur no shipping charges.

  • Can I change the value of a Gift Card after I've paid for it?

    • Not at this time.

  • How do I cancel the purchase of a Gift Card?

    • Not at this time.

  • Which credit cards do you accept?

    • VISA, MasterCard, American Express, Discover

  • When will my recipient receive their Gift Card?

    • Your eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent on the morning of the scheduled delivery date. Please see the "eGift Cards" section below for more about eGift Cards.

  • I want a printed eGift Card to present to someone as a gift. How do I do this?

    • Simply personalize the eGift Card for your recipient, have it sent to yourself and then print it. To do this, go to the "For Me" tab underneath "Who is the gift card for”. Your eGift card will be sent to the email address entered on the Payment Page. Enter your email address in the "Your Email" field. Enter your recipient's name and your personal message on the eGift Card messages page, and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in this message to retrieve your eGift Card and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient.

Receiving & Redeeming

  • When does the Gift Card expire?

    • There is no expiration date on your Gift Card. We recommend that you redeem it soon after you receive it, so you don't forget.

  • What exactly does the recipient receive when I send an eGift Card?

    • An eGift Card is an electronic Gift Card that is sent via email. On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card, including printing instructions. Sometimes, special offers and promotions are listed on the page.

  • How do you prevent the eGift Card email from getting lost as spam?

    • We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.

Security & Reliability

  • What if I lose my Gift Card?

    • Your eGift Card has cash value and should be safeguarded as such. If you lose your Gift Card, contact Customer Support immediately.

  • What if someone makes a copy of my printed eGift Card?

    • You must safeguard your eGift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact Customer Support immediately. Any value that has not been used can be re-issued to you in a new Gift Card.